Our Services

Our voice, data and mobile money services are driving our growth and transforming customers’ lives

Voice

At Airtel Africa, we believe we play a critical role in building livelihoods and in forging a strong economic growth path in all of the 14 countries that we operate in. With the pandemic impacting lives across borders, helping consumers and businesses stay connected through our voice services now is more important than ever before.

Towards this, we see it as our responsibility to provide communities with a strong and reliable mobile network along with convenience of easy access and availability of Airtel products in every neighbourhood.

With 152.7 million customers already on board, we aim to grow the Airtel community at an accelerated pace and play a crucial role in economic progress of the region.

We are expanding our network in both rural and semi-urban areas and offer pre- and post- paid wireless voice services, international roaming and fixed-line telephone services to our valued customers.

504bn minutes

total voice traffic in 2023/24 (+14.9%)

286 minutes

usage per customer per month

Data

With 152.7 million customers already on board, we aim to grow the Airtel community at an accelerated pace and play a crucial role in economic progress of the region.

We are expanding our network in both rural and semi-urban areas and offer pre- and post- paid wireless voice services, international roaming and fixed-line telephone services to our valued customers.

64.4 million

data usage per customer per month

5.4 GB

data customer base

Mobile money

We offer mobile money services to all our customers across our markets through our Airtel Money brand, where regulation permits. Mobile money is the chosen method to make payments across Africa.

Sub-Saharan Africa has some of the lowest banking penetration rates in the world, with less than half the population having a bank account. Through our dedicated mobile money platform, Airtel Money, we are democratising financial services, empowering our customers and boosting the economies of developing countries. Our mobile money services include payment systems, microloans, savings and international money transfers.

In line with our vision of enhancing financial inclusion, we have developed a network of Airtel Money agents and set up thousands of dedicated Airtel Money branches and small kiosks, enabling customers to load money onto their phone and withdraw cash. These services are used extensively to pay utility bills, purchase goods and services, and to transfer money to family and friends.

Airtel Money has a unique distribution network that enables us to expand our customer base and drive revenues quickly. Customers have the flexibility to pay their bills anytime, anywhere, and use Airtel Money over the counter or online. It can also be used to pay for goods, services and utility bills, for money transfers to other individuals, or conversion into cash at any of Airtel Africa’s exclusive branches, kiosks and agents.

109,000+

exclusive infrastructure

38 million

Airtel Money customers as of 31 March 2024

$112.3bn

transaction value in 2023/24
(in reported currency)

$262

transaction value per customer per month in reported currency

Our Partners

Airtel Africa Digital Labs

Airtel Africa Digital Labs is our in-house digital hub for developing and delivering technology platforms and digital products. We work with country teams across our 14 markets and draw on Airtel Africa’s scale and market leadership to innovate technologies that enhance customers’ experiences, drive financial inclusion, and harness the power of digitalisation. Our product development focus is wide ranging: we work on analytics, platforms, digital consumer products, enterprise product engineering, and more. We also focus on improving customer service, developing digitised systems that help our teams meet customers’ needs faster through a unified customer dashboard called CS Fusion, which has brought service handling times at our shops or call centres down by 15% on average in 2021/22. In addition, we develop products to enhance customers’ use of services such as Airtel Money.

We launched our upgraded, secure and seamless Airtel Africa Developer Portal, which uses several Open APIs and solutions to integrate remote payments with Airtel Money wallets. We also launched new products to support collections, Airtel Money remittances, bundles purchases, and more. Our innovations are helping to shape customers’ futures – and we see huge opportunities ahead as Airtel Africa continues to put digitalisation at the heart of its strategy.

Airtel TV

We provide a world of premium entertainment to our customers across our markets and offer unlimited access to the best video-on-demand and Live TV from across Africa and around the world. Airtel TV is now live in 14 countries, with 6.8 million registered users across Chad, Congo Brazzaville, the DRC, Gabon, Kenya, Madagascar Malawi, Niger, Nigeria, Rwanda, Seychelles, Tanzania, Uganda and Zambia.

Our customers can match and stream thousands of popular movies, TV series, documentaries, sports events, children’s programmes as well as popular TV channels and motion pictures from around the world.

Airtel TV Live

Airtel Business

Grow your business with Airtel Africa

Starting a new business, setting up a new office or looking to expand your business? Airtel Africa is committed to being a valuable digital partner in your company’s growth.

We offer a comprehensive suite of business ICT and digital solutions for any stage of enterprise growth.
Stay one step ahead of the competition, create new business models, increase your productivity and save on operating costs with Airtel Africa.
Every business requires localised expert solutions to help it grow. Our solutions expertly drive complex, extended networks as well as expandable communication and collaboration – making your business grow beyond geographies.

Power your business with speed, security, unrivalled coverage and reliability

Fixed connectivity: Our fixed connectivity solutions include secured internet, SD-WAN, local and international Multiprotocol Label Switching (MPLS) solutions, international private leased circuits (IPLC), point-to-point and point-to-multipoint solutions.

Mobilise your workforce with unrivalled 4G mobile coverage and reliability

Business mobility: Our mobile voice and data services include pure post-paid, post-paid hybrid, data plans, customised voice and data bundle plans, broadband internet services over 3G and 4G infrastructure and device plans. Our mobility product portfolio also includes managed and hosted services such as bulk SMS, bulk top-up, Unstructured Supplementary Service Data (USSD), toll-free data, and machine-to-machine (M2M)/telemetry asset management and tracking services.

Create a seamless communication experience for your business

Convergence and collaboration: Our convergence and collaboration tools and services, such as Enterprise Voice inbound and outbound services, short codes and audio-conferencing services, make it possible for organisations, employees and work groups to collaborate and drive productivity and efficiency at a fraction of the cost. You can “chat, meet, organise, and manage” with a world class video conferencing and collaboration app from your mobile or laptop. You can also get the right people – whether suppliers, partners, customers, investors or employees – at the right place and time without planning meetings and travel.

Accelerate your digital transformation

Cloud and data centres: Our complete end-to-end cloud and data centre solutions prepare you for your future computing and storage needs. With a footprint covering local data centres and local public cloud platforms in all Airtel Africa operations, we give you the ability to create new innovative services quickly and stay ahead of your competition.

Mobile money payment solutions for business

Electronic payment acceptance: at Airtel we believe that a fully electronic payments ecosystem is a reality, bringing the advantages of a cashless society. With this in mind, we’ve built our mobile payments platform, Airtel Money, with the objective to bring small and medium-size enterprises (SMEs) on the e-commerce highway. Both your internal and external customers will enjoy increased transaction accessibility and daily, simplified payment process, reduced collections and payments fraud, ease of reconciliation at a very low cost.

Airtel Business, a reliable digital partner to enhance your business productivity and succeed with the enormous market dynamics

We deliver end-to-end communications solutions to businesses, governments and non-governmental organisations. Our customers and target segments include global businesses, multinational corporations, corporate businesses, government and public sector entities, non-governmental organisations (NGOs), United Nations organisations and diplomatic missions, small and medium-size enterprises (SMEs) and carriers.

For queries, please contact us at credits@airtelafrica.site

214%

fixed data connections in 2023/24

34%

annual revenue growth in 2023/24

Nxtra by Airtel

Transforming the digital landscape with future-ready hyperscale data centres.

Nxtra by Airtel, our data centre business, is offering the largest network of secure, scalable and sustainable data centres in Africa to leading enterprises, hyper-scalers, start-ups, SMEs and governments. Being associated with both data centre and telecom industry for more than a decade, we provide a platform of hyper connected state-of-the art core and edge data centers in almost 50 cities across Africa.

We enable businesses to accelerate their digital journey and host their applications closer to their customers than ever before. We are committed to be a long-term partner to support our customers’ journeys to scale and create a digital future.

Our specialised data centre infrastructure will serve the emerging digital opportunity in Africa with the construction of new high-capacity data centre facilities.

Our new data centre to be delivered is the state-of-the art 34 MW high density-ready data centre spread over approximately 300,000 sq. ft. in Lagos, Nigeria. This facility will strategically connect to the extensive fibre optic cable footprint and provide end-to-end digital solutions to our valued customers.

Location: Eko Atlantic, Lagos, Nigeria. This is safe and secure location which is well connected with cable landing stations and dense fibre network.
Capacity: hyperscale-ready building with 34 MW of total power and 3,000+ racks (high-power density and rack up to 25 KW).
Size: approximately 300,000 sq. ft. of built-up area, with G+ 5 structure and two data halls per floor.
Connectivity: carrier neutral and interconnected to global gateways, including traffic exchanges.
Power: multiple sub-stations within in few 100 meters with 33 KVA lines.
Efficiency: design PUE of < 1.4 delivered through efficient cooling systems.
Certifications: built to ensure robust security, sustainability and quality aligned with PCI-DSS, SOC, ISO27001, ISO 20001, ISO 9001, ISO 22301, ISO 14001, ISO 45001.

Colocation

Secure, scalable and sustainable space to power growing digital demand

Interconnectivity

Seamlessly connect, bridge and integrate infrastructure

Bespoke solutions

Custom built security and fitouts to meet our customers’ needs

Migration

Ensure flawless execution while moving to new premises

Customer support

Maximise efficiency and productivity with 24/7 customer support

Sustainability

Ensure reduced environmental impact while maintaining high efficiency